Privacy Policy

1. Introduction
Welcome to Pro-IT (www.pro-it.biz). We are committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently in compliance with the Protection of Personal Information Act (POPIA) and relevant international privacy laws such as GDPR.

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2. Information We Collect
We collect and process the following personal data:

• Personal Identifiable Information: Name, surname, email address, phone number, and company details.

• Technical Information: IP address, browser type, operating system, and cookies for analytics.

• Transactional Information: When you make a purchase, we collect billing and shipping details.

• Communications: Messages you send via contact forms, emails, or chat support.

 

3. How We Use Your Information
We use your personal data for the following purposes:

• To provide IT support, networking, and product sales services.

• To process payments and fulfill product orders.

• To respond to inquiries and provide customer support.

• To improve our website and marketing strategies through analytics.

• To comply with legal obligations.

 

4. Data Sharing & Disclosure
We do not sell or rent your personal data. However, we may share it with:

• Third-party service providers who assist in payment processing, cloud hosting, and website analytics.

• Law enforcement or regulatory authorities when required by law.

• Marketing and advertising partners, with your explicit consent.

 

5. Data Security & Retention
We take all reasonable steps to protect your personal data from unauthorized access, alteration, or disclosure. Your data is stored securely and retained only for as long as necessary for its intended purpose, or as required by law.

 

6. Your Rights Under POPIA & GDPR
As a South African user, you have the right to:

• Access, update, or delete your personal data.

• Object to the processing of your data for marketing purposes.

• Withdraw consent where processing is based on consent.

• Lodge a complaint with the Information Regulator of South Africa.

To exercise your rights, contact us at support@pro-it.biz.

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7. Cookies & Tracking Technologies
Our website uses cookies to improve user experience and analyze traffic. You can manage your cookie preferences via your browser settings.

 

8. Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy policies of these third-party websites.

 

9. Updates to This Privacy Policy
We may update this policy from time to time. Any changes will be posted on this page with an updated effective date.

 

10. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

Pro-IT
📍 Pretoria, South Africa
📧 support@pro-it.biz
 

By using www.pro-it.biz, you agree to the terms outlined in this Privacy Policy.